Quality Issues Drive Customers Back to Bendmax

11/11/2025  A customer returned to Bendmax, valuing our strict process control and experienced craftsmanship ，After costly mold failures elsewhere .

High Scrap Rate?

Why Customers Switch to Bendmax for High-Quality Press Brake Tooling Solutions

From High Scrap Rates to Customer Complaints: Quality Issues Lead Customers Back to Bendmax

Today, a customer complained about the high scrap rate and high price of molds purchased from other suppliers. They frequently receive complaints about mold quality from other customers. They felt very apologetic for choosing another manufacturer instead of Bendmax for their previous order due to delivery time issues. Therefore, they decided to repurchase a batch from our company. I re-examined our process flow with the customer. Our longer lead time is due to the need for hardening the 42CrMo (42CrMo4) raw material and meticulous finishing of the products to minimize tolerances. Our workers have decades of experience and are extremely strict about product craftsmanship.

The customer was very pleased. They are even more convinced that they can get better quality at the same price and want to establish a long-term supply relationship with us.

We are also very happy with this change of heart from our customer. Because good products inevitably require good processes, the lead time will be slightly longer. Because some customers, especially those in a hurry, may not be able to accept these options, we generally recommend keeping a larger stock of commonly used bending machine dies such as press brake standard punch/ straight punch/ such punch/ single die and two-way die ,etc .We also recommend having dies with common angles, such as 85° punches and dies/ 88° punches and dies/30° punches and dies/ and 60° punches and dies, etc.This way, you have good products without delaying the bending process.